Customer Service Rep - Continental Collision Center

CONTINENTAL AUTO GROUP•Austin, TX

10d•Onsite

About The Position

The Customer Service Rep is the face and voice of Continental Collision Center and provides the first impression for customers. The role requires a friendly, outgoing, organized, and helpful person who can multitask, communicate respectfully with customers in person and over the phone, and represent Continental Automotive Group professionally. The position offers growth and promotion potential within the company. The CSR welcomes and assists customers, maintains the waiting area, prepares repair orders and night drop-offs, verifies signed authorizations, coordinates vehicle movement and towing documentation, processes customer payments, and completes administrative tasks related to vehicle delivery. The role also schedules estimates and repairs, scans paperwork, updates Enterprise Arms, contacts Enterprise/Hertz about rental needs, and communicates customer concerns to estimators and managers. The CSR is expected to keep their work area organized, maintain thorough records, follow company policies and professional dress standards, and ensure phones are attended at all times. This is a full-time position at Continental Collision Center in Austin, Texas. The schedule is Monday through Friday, either 7:30 a.m. to 4:30 p.m. or 8:30 a.m. to 5:30 p.m. Compensation is $22 per hour. Continental Automotive Group describes its workplace as supportive and inclusive and identifies its core values as being transformational rather than transactional, doing what it says it will do, encouraging and supporting one another, and committing to continuous growth.

Requirements

Friendly, outgoing, helpful, and people-oriented disposition with customers and fellow employees.
Excellent organizational and communication skills.
Ability to adapt to changing daily circumstances and multitask effectively.
Proficiency with CCC management and estimating systems.
Proficiency in data entry, including keyboarding skills.
Basic math skills, including calculator use.
Thorough documentation practices.
Valid driver's license held for at least one year.
Must be at least 18 years old.

Responsibilities

Greet customers promptly and professionally when they enter the office.
Maintain a polite and courteous attitude when interacting with customers and refer problems to the appropriate team member or manager.
Offer refreshments and maintain the customer waiting area, including the magazine and coffee area.
Prepare repair orders when required and ensure each repair order has a signed authorization form on file, including for tow-ins.
Prepare night drop-offs.
Monitor vehicle movement to ensure vehicles do not block the front office area.
Receive customer payments, enter payments into the management system, use the check and credit card machine as needed, and handle administrative aspects of vehicle delivery.
Ensure all towed-in vehicles have a repair order and that tow bills are entered appropriately.
Schedule estimates and repairs.
Scan necessary paperwork and documents into repair orders.
Communicate customer concerns and complaints to estimators.
Document information thoroughly and maintain an organized, clean working area.
Update Enterprise Arms at least twice per day.
Notify Enterprise/Hertz when customers need rental vehicles.
Ensure phones are attended at all times.
Communicate customer service issues and concerns to managers.
Follow CCC employee policies and maintain appropriate professional dress.

Benefits

Employer-paid dental insurance.
Employer-paid life insurance.
Employer-paid medical insurance.
Employer-paid health savings account contribution.
Employer-paid wellness clinic and annual fall flu vaccinations.
Employer matching contribution for 401(k).
Employer-paid parental leave.
Employer-paid employee assistance program.
Five paid bereavement days per year for immediate family members after 60 days of employment.
Paid vacation days, increasing with tenure: 5 days from 60 days to 1 year; 14 days from 1 to 3 years; 19 days from 3 to 7 years; and 24 days after 7 years.
Annual Christmas bonus based on tenure.
Annual technician flag-hour bonuses.
Annual Christmas party and employee appreciation dinner.
Employee vehicle purchase program.
Discounts on collision repair, parts, and service.
Bi-weekly pay, paid on Fridays.
Employer-paid lunches every Saturday and lunches or dinners for special occasions.
Access to an in-house insurance agency and marketing agency.
Voluntary term and whole life insurance, AFLAC supplemental coverage, vision plan, pet insurance, and Legal Shield.
$200 donation to a charity of the employee's choice with approval.
Paid holidays: Thanksgiving, Christmas, and New Year's.