Customer Service Representative - Collision Center

Serpentini Automotive Group•Tallmadge, OH

About The Position

Serpentini Automotive Group is seeking a dedicated Customer Service Representative to join its Collision Center team in Tallmadge, Ohio. The representative serves as the primary point of contact for customers throughout the collision repair process, providing exceptional service and a seamless, positive experience. The role involves addressing customer inquiries and coordinating with technicians and insurance providers to facilitate timely and accurate service.

Requirements

Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Experience in customer service, preferably in an automotive or collision center environment.
Ability to multitask and manage time effectively.
Proficiency with computer systems and software related to customer service and scheduling.
Positive attitude and commitment to delivering outstanding customer experiences.

Responsibilities

Answer customer inquiries and provide timely updates regarding collision repairs.
Coordinate with insurance companies to verify coverage and process claims.
Schedule appointments and follow up with customers to ensure satisfaction.
Maintain accurate records of customer information, repair status, and communications.
Handle customer concerns and resolve issues professionally and efficiently.