Autobody Collision Customer Service Representative
About The Position
The Customer Service Representative provides exceptional customer service to Chilton Auto Body customers and business partners throughout the collision repair process. This is an entry-level role, but experience in the auto body collision repair industry is required; CCC experience is a plus. The representative explains the repair process and insurance claims, completes vehicle intake and documentation, and performs administrative tasks such as collecting payments, updating rental management records, supporting expense documentation, and following up on accounts receivable. The position also includes assigned role-based and additional training. Duties may be adjusted or added based on business needs or management discretion.
Requirements
- Experience in the auto body collision repair industry is required.
- Ability to work collaboratively with a team to meet shared objectives.
- Effective time management and ability to multitask and manage competing priorities.
- Effective communication with teammates, customers, and business partners.
- Computer proficiency and excellent customer service skills.
- Valid driver's license.
- Eligible to work in the United States.
- Willingness and ability to pass a thorough background check.
- Flexible to work an 8-hour shift between 7:00 a.m. and 6:00 p.m.
Nice To Haves
- Previous experience in the automotive industry.
- Knowledge of CCC One.
- Bilingual in Spanish.
- Knowledge of the collision industry.
Responsibilities
- Greet customers by phone or in person and explain the collision repair process, including insurance claims, processing, and payment procedures.
- Build effective relationships with customers to support a positive customer experience.
- Complete vehicle intake, including mapping damage, photographing vehicles, and documenting work files according to company and repair partner standards.
- Collect payments, update the ARMS rental management portal, support the location manager with expense documentation in RHO, and conduct accounts receivable follow-up.
- Complete assigned role-based training through Collision University and additional internal or business partner-supported training as necessary.
- Perform additional responsibilities as assigned.
Benefits
- Bonuses
- Paid holidays
- Two weeks of paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Matching 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
