Customer Service Representative - Collision of Harrisburg

Ciocca Automotive Careers•Harrisburg, PA

About The Position

Ciocca Collision of Harrisburg is seeking an energetic, enthusiastic, and highly motivated administrative professional to support customers and the collision repair team. The role involves handling customer communications, scheduling and coordinating repair-related services, processing repair orders and payments, and supporting daily administrative needs. Team members work in a supportive, collaborative environment, with opportunities for career advancement within the Ciocca Automotive Family.

Requirements

Excellent listening and communication skills.
Outgoing and positive personality.
Punctual nature and ability to handle schedule flexibility and a dynamic work environment.
Professional appearance.
Valid driver’s license and clean driving record.

Responsibilities

Answer phones and greet and receive prospects and customers.
Create repair orders for vehicles scheduled for repairs.
Create purchase orders for sublet vendors.
Schedule and confirm estimate and repair appointments with customers.
Coordinate towing for customers’ vehicles.
Handle accounts receivable and collect payments for repairs.
Work cooperatively with internal departments and insurance companies.
Communicate with callers and visitors in a professional, friendly, and efficient manner.
Type memos, correspondence, reports, and other documents.