Customer Service/Scheduling Coordinator

Generator Supercenter•Ft Worth, TX

2d•$15

About The Position

Our backup generators ensure that customers will never be without power, allowing their home and business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity. So, we are looking for a great Customer Service Rep to join our team!

Requirements

Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)
Familiarity with phone etiquette and customer service principles
Strong organizational skills with the ability to multitask and prioritize tasks effectively
Excellent communication skills, both verbal and written
Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, & Google sheets
Ability to maintain confidentiality and handle sensitive information with discretion
Must be dependable & punctual

Responsibilities

Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
Assist with administrative tasks such as data entry, filing, and document preparation
Provide minor technical support for customers w/generators & monitor service and system set-ups
Provide general support to customers, co-workers and management