Service Scheduling Coordinator- Bradenton
About The Position
Storm Smart is a leading manufacturer of storm protection products in the Americas, dedicated to enhancing home safety and energy efficiency. We are seeking a Service Coordinator to be the primary point of contact for customers requiring post-installation service. This role is crucial for managing the entire service cycle, from initial customer contact and issue resolution to scheduling appointments, coordinating material orders, and confirming service details. The ideal candidate will be highly organized, capable of remaining calm under pressure, and committed to upholding Storm Smart's reputation for excellent customer service.
Requirements
- Excellent written and verbal communication skills.
- Ability to analyze and solve problems as they arise.
- Customer-centric mindset.
- Ability to multi-task and prioritize.
- Ability to manage stressful situations and escalated customers.
- Must be organized.
- Must be able to wear a headset.
- High school diploma or equivalent.
- Prior experience in customer service or office administration.
Responsibilities
- Receive and manage inbound customer contacts via various channels according to company procedures.
- Answer inbound customer service calls promptly and professionally, gathering accurate information about service issues.
- Triage service requests by phone, resolving straightforward issues remotely when possible.
- Schedule service appointments considering technician availability, customer location, and issue priority.
- Submit tasks and material requests in advance of scheduled appointments to ensure technicians are prepared.
- Place confirmation calls to customers prior to appointments, verifying details and setting expectations.
- Maintain accurate records of all calls, service interactions, appointments, and follow-up actions in company systems.
- Result/Disposition all handled calls in the company’s communication platform.
- Communicate appointment status, delays, or changes to customers and the service team in a timely manner.
- Escalate complex or unresolved issues as appropriate.
- Meet personal/team qualitative and quantitative targets.
Benefits
- Competitive Pay
- Health, Dental and Vision
- Company-paid Group Life Insurance
- Paid Time Off
- Holiday Pay
- Generous 401(k) plan that includes a 4% employer match
- Tuition reimbursement
- Company-paid Short Term Disability Plan
- Critical illness, Hospital Indemnity, and Accident plans
- Volunteer Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
