Service Scheduling Coordinator

M.C. Dean, Inc • Phoenix, AZ

17h • Onsite

About The Position

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Requirements

• High School Diploma/GED with 3+ years of experience
• Demonstrated ability to deliver a high level of customer service by responding promptly, communicating clearly, and maintaining a professional and courteous demeanor with internal teams and external customers at all times.
• Self-motivated and capable of managing responsibilities with minimal supervision while maintaining accountability and meeting deadlines.
• Ability to recognize priorities, respond quickly to time-sensitive issues, and take proactive action to resolve problems efficiently.
• Availability to travel to customer locations as required to support business needs, attend team meeting and service-related activities.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and Teams, with the ability to create reports, track data, and communicate effectively.
• Strong focus on accuracy and thoroughness in all work, including documentation, scheduling, and data entry.

Nice To Haves

• Prior experience working in or supporting operations related to UPS systems or generators is highly desirable.
• Previous experience coordinating, tracking, or managing freight shipments is a plus.

Responsibilities

• Scheduling Preventative Maintenance work between customers and technician on UPS systems
• Scheduling repair work between customer and technician on UPS system
• Work closely with regional field management to ensure that both customer and field technician needs are met and exceeded
• Maintaining constant communication with customers on urgent issues
• Proactive scheduling for preventative maintenance contracts
• Work closely with subcontracted vendor partners for scheduling
• Create service requests for orders
• Knowledge of Microsoft Applications
• Safety Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED