Scheduling Customer Service Representative

National Jewish Health•Denver, CO

6d•Onsite

About The Position

National Jewish Health is seeking Scheduling Customer Service Representatives to join their Patient Access team. This role is the first point of contact for patients and involves scheduling appointments, maintaining patient information, and collaborating with clinic staff and other health professionals. The ideal candidate will be detail-oriented, passionate about customer service, and possess strong problem-solving skills.

Requirements

High School Diploma or equivalent required.
One year customer service experience required.

Nice To Haves

One year patient scheduling or health care call center experience preferred.
Bilingual speaking Spanish is highly desired.

Responsibilities

Answer incoming calls and make outbound calls to schedule appointments for physician and ancillary services.
Maintain communication with patients and clinical staff to ensure a successful patient experience.
Provide excellent customer service to patients, co-workers, physicians, and clinical staff.
Schedule new patient appointments for physicians and ancillary departments accurately.
Collect and update patient demographic, insurance, and clinical information.
Update computer systems with patient demographic, insurance, and appointment information.
Ensure appropriate clinic has accurate patient information regarding the nature, severity, and duration of concern.
Communicate with patients regarding appointment status.
Monitor patient schedules for continuity and prerequisite appointments.
Communicate with Admissions, Financial Counseling, and Utilization Management as needed.
Communicate with clinicians to ensure accurate patient appointment scheduling.
Maintain knowledge of NJH clinical operations, insurance procedures, and clinical terminology.
Maintain expertise with Registration systems, Scheduling system, Passport, and Electronic Medical Record system.

Benefits

Comprehensive Medical Coverage (Multiple Cigna health plans)
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
Paid Time Off (PTO)
Six paid holidays
Dental & Vision Plans
403(b) plan with employer contributions after two years
Wellness Incentives
Tuition Reimbursement (up to $5,250 annually)
Child Care Assistance (Childcare Flex Spending Account with annual employer contribution)
Public Service Loan Forgiveness (PSLF) eligible employer
Disability & Life Insurance (Employer-paid plans and optional buy-up choices)
Voluntary Benefits (Accident, Hospital Indemnity, Legal Plan)
Exclusive Discounts (local services, insurance, RTD bus passes)