Customer Service Representative - Flex Scheduling Part Time

ALLEN DISTRIBUTION•Rialto, CA

5d•$20 - $21•Onsite

About The Position

Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. This role requires flexibility to work the hours needed to support business goals, including overtime, weekends, and holidays. The ideal candidate will be open-minded, able to perform a wide variety of job tasks, and transition effectively between tasks (multi-task). Reliability is key, with expectations of being present and punctual, completing work in a timely, accurate, and consistent manner, and planning time off in advance to avoid unscheduled absences. A "Whatever it Takes" attitude, willingness to learn new techniques, and initiative to seek out additional work are highly valued. The role demands maintaining high standards of quality work, producing accurate and thorough work, and understanding the importance of completing tasks correctly the first time. Following all written and verbal instructions from management is essential. Strong communication skills are needed to share information professionally and factually, and to report all issues to management. An appropriate appearance and adherence to the dress code are required. Safety is paramount, requiring adherence to all rules, guidelines, and practices, and immediate reporting of unsafe conditions. The position involves coordinating, problem-solving, and communicating workflow with customers, fellow employees, and outside carriers. Intermediate computer skills, including Microsoft Office, WMS, document scanning, copying, and basic office skills, are necessary, along with proficient and accurate data entry skills. The role requires the ability to sit for extended periods, and to twist, squat, and reach above shoulder level.

Requirements

Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
Proficient and accurate data entry skills.
Must be able to sit for extended periods.
Must be able to twist, squat and reach above shoulder level.

Nice To Haves

Knowledge of multiple accounts and/or job functions within given operation.

Responsibilities

Accurately process incoming and outgoing orders within designated systems.
Provide customer service to daily activities related to warehousing operations.
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow Standard Operating Procedures (SOP) and specific customer work instructions.
Follow established Dock Safety Policy.
Follow safety and security policies and SOPs.
Follow established Visitor Policy.
Follow Inbound Trailer Security and Outbound Trailer Security SOP.
Ensure that all system entries are accurately entered.
All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
Ensure lift operators have completed all inbound and outbound paperwork correctly.
Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour.
Provide customer with an estimated time of completion including a factual response.
Immediately escalate to management customer complaints (i.e. inabilities to meet customer request or customer reported errors).