Client Scheduling - Client Scheduling Representative
About The Position
At Veritext, we focus on the details – so legal teams can focus on the case. Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Scheduling Representative (Corporate Services), you'll be the first point of contact for attorneys, paralegals, and legal professionals looking to schedule depositions, whether virtual or in-person. You'll become a trusted partner to our clients, expertly gathering important case details, understanding their preferences, and managing every logistical detail to ensure a smooth and professional experience. This role is all about delivering exceptional service, building strong client relationships, and collaborating across teams to make sure nothing falls through the cracks.
Requirements
- Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism
- Confident juggling timelines, priorities, and multiple clients at once with grace
- A proactive mindset – if there’s a problem, you’re already solving it
- Comfort with technology, including proprietary software
- Clear, professional communication and excellent follow-up etiquette
- A laser-sharp eye for detail and strong organizational skills
Nice To Haves
- Thrives under pressure, loves to solve puzzles
- Familiarity with court reporting or legal services is a huge plus
Responsibilities
- Respond to all client requests received via email and/or phone queue timely
- Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
- Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
- Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
- Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
Benefits
- Comprehensive medical, dental and vision insurance
- Company-paid life insurance
- Short-term and long-term disability insurance
- Hybrid work structure
- Paid time off
- Paid Parental Leave
- Tuition reimbursement
- Employee equity and referral programs
- Mental health and wellness benefits
- Matched 401(k)
- Earned wage access
- Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
