Customer Service & Scheduling Coordinator Electrical Home Services
About The Position
Limitless Electric is growing, and we’re looking for a dependable, organized, people-focused team member to help manage our customer experience from the first phone call through scheduling and follow-up. This role is ideal for someone who communicates well, stays organized, enjoys helping people, and takes pride in making sure customers feel taken care of. At Limitless Electric, customer service is more than answering the phone. We want every customer to feel that they are dealing with a professional company that communicates clearly, respects their time, and follows through on what we promise. We are looking for someone who takes ownership of the customer experience and understands that small details matter.
Requirements
- Friendly and professional
- Excellent on the phone
- Confident communicating with homeowners
- Organized and detail-oriented
- Comfortable with computers, texting, email, and scheduling software
- Reliable and punctual
- Able to follow processes and checklists
- Comfortable handling multiple conversations at once
- Able to stay calm when schedules change
- Willing to take ownership of mistakes and solve problems
- Focused on delivering an exceptional customer experience
- Interested in growing with the company
Nice To Haves
- Previous experience in customer service
- Previous experience in scheduling or dispatch
- Previous experience in home-service companies
- Previous experience in Electrical, HVAC, plumbing, or construction offices
- Previous experience in Call centers
- Previous experience in Sales support
- Previous experience with Housecall Pro, ServiceTitan, or similar software
- Home-service experience is preferred, but we are willing to train the right person.
Responsibilities
- Answering incoming customer calls
- Responding to texts, emails, and online inquiries
- Scheduling estimates, service calls, and installations
- Confirming appointment details and customer information
- Following up on estimates and open opportunities
- Communicating schedule updates to customers
- Collecting photos and project information before appointments
- Maintaining accurate customer notes and records
- Tracking lead sources
- Helping ensure the right customer, address, phone number, date, and appointment type are entered correctly
- Coordinating with electricians and field staff throughout the day
- Helping customers understand the difference between estimates, diagnostics, and scheduled project work
- Supporting the office with day-to-day administrative tasks
Benefits
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
