Customer Service/Sales
About The Position
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers, assessing their needs, and providing assistance. They learn about products using available tools and share product information to help customers sell or complete an entire project. Associates learn to greet, qualify, recommend, and close customers in their department, and handle basic questions in adjacent departments. They maintain the in-stock condition of assigned areas and ensure those areas are clean, shop-able, and safe. Associates follow safety policies and standards, complete required safety training, promptly correct hazards or report unsafe conditions to the Manager on Duty, and work safely to protect themselves, coworkers, vendors, and customers. They cooperate with their Department Supervisor and other associates within and across departments. Departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Responsibilities
- Actively seek out customers, assess their needs, and provide assistance.
- Learn about products using available tools and provide information to customers to support an entire project.
- Greet, qualify, recommend products or services to, and close customers in the assigned department.
- Handle basic customer needs in adjacent departments.
- Maintain the in-stock condition of assigned areas and keep them clean, shop-able, and safe.
- Follow safety policies and standards and complete specified safety training.
- Immediately correct hazards and unsafe conditions or report them to the Manager on Duty.
- Work safely to avoid endangering oneself, coworkers, vendors, or customers.
- Cooperate with the Department Supervisor and associates in the assigned and other departments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
