Customer Service/Sales
About The Position
Customer Service/Sales associates provide fast, friendly service by proactively approaching customers, assessing their needs, and offering assistance. They learn about products using company tools and provide information to help customers complete an entire project. Associates learn to greet, qualify, recommend, and close customers in their department, while also handling basic questions in adjacent departments. Associates maintain assigned areas in-stock, clean, shop-able, and safe. They help provide a safe working and shopping environment by following safety policies and standards, completing required safety training, correcting hazards or unsafe conditions immediately, or reporting them to the Manager on Duty. They work safely to avoid endangering themselves, coworkers, vendors, or customers, and cooperate with their Department Supervisor and associates across departments. Store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Requirements
- Provide fast, friendly customer service.
- Learn product information using company tools.
- Follow safety policies and standards and complete specified safety training.
- Work safely and maintain a clean, shop-able, and safe assigned area.
Responsibilities
- Provide fast, friendly service by seeking out customers, assessing their needs, and assisting them.
- Learn about products using company tools and provide information to help customers sell or complete an entire project.
- Greet, qualify, recommend products or services to, and close customers in the assigned department.
- Handle basic customer needs in adjacent departments.
- Maintain the in-stock condition of assigned areas and ensure they are clean, shop-able, and safe.
- Follow safety policies and standards and complete specified safety training.
- Immediately correct hazards and unsafe conditions or report them to the Manager on Duty.
- Work safely to avoid endangering oneself, coworkers, vendors, or customers.
- Cooperate with the Department Supervisor and associates in the assigned and other departments.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
