Customer Service Sales Order Entry Clerk

MTF Biologics•,

1d•$23 - $25

About The Position

MTF Biologics is a global nonprofit organization that processes human donor tissue grafts for clinical applications. The Customer Service Sales Order Entry Clerk processes customer and partner sales orders received by fax, EDI, and email; updates databases; and performs monthly partner and customer billings. The role also allocates tissue to open orders and reconciles consignment order discrepancies in accordance with department operating procedures and work instructions. The employee must comply with applicable ISO, AATB, and FDA requirements. This position works Monday through Friday, 9:30 a.m. to 5:45 p.m. EST, with a stated pay range of $23–$25 per hour. MTF Biologics provides benefits and resources intended to support employees’ physical, emotional, and financial health.

Requirements

High school diploma or GED required.
At least 3 years of high-volume order entry experience.
High degree of accuracy and attention to detail.
Ability to work effectively in a fast-paced, high-volume environment.
Ability to work independently under general supervision and prioritize tasks.
Strong time-management and organizational skills.
Ability to communicate clearly and effectively in a cross-functional team environment.
Proficiency in Microsoft Outlook.

Responsibilities

Process Direct, POR, Trial Evaluation, Kit, Grant, Sample, and Consignment orders received by fax, EDI, and email, reviewing account information and applying applicable service-fee concessions, tissue specifications, and shipping requirements.
Take ownership of accurately processing and proofreading critical, time-sensitive orders for next-day surgery requirements.
Process open customer billing requests promptly and research order discrepancies, including incorrect serial numbers and service fees; reconcile inventory transactions and provide tissue trace records upon request.
Perform partner data updates and billings, including product-line write-offs and monthly partner and customer storage and freight billings.
Allocate newly available tissue across multiple tissue forms to partner monthly standing orders and customer backorders in accordance with distribution policy and shipping schedules.
Communicate with Shipping, Accounts Receivable, Sales/Contracts, Sales Consultants, and customers about order logistics, priorities, changes, inventory availability, discrepancies, pricing, and credit holds.
Maintain order records according to department protocol and provide order confirmations through secured email, web link, and EDI.
Provide FedEx and UPS tracking information and proof of delivery upon request; notify customers of carrier delivery exceptions and provide information to address delays and expedite delivery or return.
Perform order clearing as needed to confirm receipt of orders with MTF and/or Business Partner Customer Service; generate backorder and other order-related reports as required.
Use applicable MTF systems, including ERP, Tissue Trace Software, credit card processing software, GMP compliance software, and reporting tools, to navigate systems and solve problems.
Process credit card requests through the credit card processing system before releasing orders.
Perform additional duties as assigned.

Benefits

4 weeks paid time off (PTO)
Paid holidays
Medical, dental, vision, and prescription drug insurance
401(k) plan with company match
Short- and long-term disability insurance
Life and accidental death insurance
Tuition reimbursement
Health care and dependent care flexible spending accounts
Adoption assistance
Voluntary benefits, including pet insurance, legal insurance, and home and auto insurance
Sword Health at-home physical therapy