PT Customer Service & Sales Agent (New Haven)

Ct Transit•Ct 06517, CT

About The Position

Provides system-wide transit service information for Hartford, New Haven, and Stamford and sells monthly bus passes, tickets, and other fare media to the public at CTtransit Customer Service and Sales Outlets. Training schedule: Monday–Friday, 9:30 a.m.–2:30 p.m. Temporary hours schedule: Friday, 3:00–6:30 p.m.; Saturday, 10:00 a.m.–6:30 p.m.; Sunday, 9:30 a.m.–6:00 p.m. The role may require varying shifts and work on normal days off, weekends, and holidays, as well as reporting early or staying late when necessary.

Requirements

High school diploma or GED.
Pleasant personality and excellent listening and communication skills, with willingness to work well with the public.
Ability to learn bus routes and schedules quickly.
Ability to operate an electronic cash register and accurately balance sales receipts.
Good work record.
Basic knowledge of word processing, spreadsheet, and database software; Internet applications; and relevant office equipment.
Ability to learn internal software programs quickly.
Ability to handle confidential information.
Ability to work independently and as part of a team.
Willingness to work varying shifts, including weekends, holidays, normal days off, and early or late hours when necessary.

Nice To Haves

One year of office experience, preferably emphasizing telephone operations and public contact.
Knowledge of the region.
Bilingual ability.

Responsibilities

Provide detailed public information about bus routes, schedules, stop locations, transfers, bus identification, fares, and company policies.
Distribute transit schedules and other informational materials on request.
Document and respond to passenger complaints, suggestions, and service-change requests.
Sell monthly bus passes, tickets, and tokens at the customer service booth.
Operate an electronic cash register, reconcile sales receipts with cash received, and complete related clerical work accurately.
Work cooperatively with personnel at all levels and maintain good public relations.
Attend in-service training, seminars, and other professional development opportunities offered by the Agency.
Provide training to Agency personnel as required.
Participate in staff meetings and trainings.
Maintain thorough working knowledge of Agency policies and procedures.
Perform other assigned duties and responsibilities.