Customer Service Agent PT (AS) - TUS
About The Position
Unifi is seeking a customer service agent to assist airline passengers with arrivals, ticketing, check-in and boarding, baggage services, reservations, and related questions or complaints. The role includes helping passengers with special needs, directing passengers through Customs, Immigration, and Quarantine, and coordinating the availability of wheelchairs, strollers, and gate-checked bags. Employees receive paid training; prior experience is not required. The position is part-time and based in Tucson, Arizona. Work is performed in rotating shifts, including nights, weekends, and holidays, and may involve overtime and outdoor weather conditions, including severe seasonal elements. The role requires adherence to company safety and operational standards and prompt reporting of safety or security incidents and potential hazards.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs authorities.
- Must be able to constantly lift up to 70 pounds and push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; must frequently climb and crawl.
- Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
- Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.
Responsibilities
- Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Operate a computerized system to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents with making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivery to passengers upon arrival.
- Push passengers in wheelchairs through all areas of the airport.
- Follow safety procedures, policies, and operational standards, and complete work safely and securely.
- Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the role's expected skill, experience, and capability requirements.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
