Airport Customer Service Agent PT - EVV

Unifi • Evansville, IN

4d • Onsite

About The Position

Unifi is seeking an Airport Customer Service Agent to provide passenger services for arrivals, ticketing, check-in and boarding, baggage services, reservations, and passenger questions or complaints. The role supports passengers throughout the airport, including people with special assistance needs, and works with ramp agents to coordinate wheelchairs, strollers, and gate-checked baggage. New employees receive paid training; prior experience is not required. The position is part-time at Evansville Regional Airport in Evansville, Indiana, with A.M. and P.M. shifts across the days of the week. Work may involve rotating hours, nights, weekends, holidays, and overtime, as well as outdoor weather conditions that may include severe seasonal elements.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required by airport, state, or customs requirements.
• Must be able to constantly lift up to 70 pounds and push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; must frequently climb and crawl.
• Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
• Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

• Welcome and assist passengers during arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Operate a computerized system to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Coordinate with ramp agents to make wheelchairs, strollers, and gate-checked bags available for loading before departure and delivery upon arrival.
• Push passenger-occupied wheelchairs through all areas of the airport.
• Follow safety procedures, policies, and company safety and operational standards.
• Report safety and security incidents and potential hazards immediately in accordance with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the skills, experience, and capabilities expected for the position.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees.
• Paid time off for full-time employees.
• Medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and wellness programs.
• Paid training for new employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED