Airport Customer Service Agent - XWA (PT)

Unifi • Williston, ND

2d • Onsite

About The Position

Unifi Customer Service Agents are the first line of defense for customers. This customer-facing role provides first-class service to passengers and other customers. The agent assists passengers with baggage pickup and resolves issues involving delayed, lost, or damaged items, using computer software to track and catalog luggage. Customer interactions must be handled efficiently, effectively, and professionally. The role also includes other related duties within the skill and experience capabilities expected for the position. The agent must be able to move heavy items, including carrying them up and down jetway stairs, and remain alert to moving vehicles or aircraft while using radio equipment.

Requirements

• Must be a local, in-state resident.
• High school diploma or GED.
• Valid in-state driver’s license.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly, repetitively lift 40 to 50 pounds onto raised surfaces, and carry heavy items up and down jetway stairs.
• Must be able to stay alert to moving vehicles or aircraft and use radio equipment.

Responsibilities

• Assist passengers with baggage pickup.
• Assist passengers in resolving issues with delayed, lost, or damaged items.
• Use computer software to track and catalog luggage.
• Handle customer interactions efficiently, effectively, and professionally.
• Perform other related duties as assigned within the appropriate skill and experience capabilities expected for the position.
• Lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repetitively lift 40 to 50 pounds onto raised surfaces.
• Carry heavy items up and down jetway stairs.
• Remain alert to moving vehicles or aircraft and use radio equipment.

Benefits

• Worldwide pass travel privileges to destinations served by Delta Air Lines.
• Comprehensive medical, dental, vision, and telehealth coverage.
• 401(k) retirement plan.
• Early access to pay.
• Competitive interest rates when purchasing white goods through preferred vendor platforms.
• Paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED