Customer Service Retention & Sales Representative

Coforge • Charleston, WV

12h

About The Position

Coforge Ltd. is seeking a Customer Service Retention & Sales Representative in South Charleston, WV. The representative is the primary point of contact for customers, engaging with them to understand their needs, address concerns, resolve issues, and promote the value of the company’s services. The role focuses on retaining customers, supporting customer satisfaction and loyalty, and identifying opportunities to increase sales through relevant upselling and cross-selling.

The representative handles inbound and outbound calls, maintains accurate records of customer interactions and transactions in internal systems, stays informed about products and company policies, and works with teammates and management toward individual and team performance targets. The position is part of a collaborative customer service team focused on delivering strong customer experiences and continuous improvement. Pay is $17 per hour. Shifts may fall between 8 a.m. and 10 p.m. EST Monday through Friday, and 8 a.m. and 8 p.m. EST on Saturday.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to work in a fast-paced environment, adapt to changing priorities, and handle multiple tasks simultaneously.
• Basic computer skills and proficiency with customer relationship management (CRM) software.
• Flexibility to work varying shifts, including evenings and weekends, as required by business needs.

Nice To Haves

• Experience in sales or customer service roles.

Responsibilities

• Handle inbound and outbound customer calls to respond to inquiries and apply retention strategies.
• Provide customer service and support, addressing customer concerns promptly.
• Identify opportunities to upsell or cross-sell products and services that align with customer needs.
• Maintain accurate records of customer interactions and transactions using internal systems.
• Collaborate with team members and management to meet and exceed performance targets.
• Stay informed about product offerings and company policies to communicate effectively with customers.
• Assist in developing strategies to improve customer retention and loyalty.
• Resolve customer complaints and work to ensure customer satisfaction.
• Meet individual and team targets related to retention and sales.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed