Seasonal & Regular Customer Service, Retail Sales, Stock & Fulfillment - Main Street at Exton Rack

Nordstrom•Exton, PA

8d•$17 - $18•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, moving and collaborating with teammates to create a welcoming and inclusive atmosphere for customers. They help provide a quick, easy customer experience and keep the store clean and clutter-free. Team members may work in different areas of the store to maintain salesfloor and stockroom cleanliness and assist customers. Available departments include Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, sorting and returning clothing, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized floors and stockrooms, and providing general store support such as event setup, backroom organization, markdowns, and moving fixtures. The role requires continuous movement and physical handling of merchandise. The listed pay range is $17.05–$17.75 per hour, with pay dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to reach for and lift bulky, awkwardly shaped items, including above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready, sized, and filled through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and handle bulky or heavy items while providing friendly service.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to create a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Use technologies in the store environment and adhere to operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare and ship orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.