Seasonal & Regular Customer Service, Retail Sales, Stock & Fulfillment - Main Street at Exton Rack

Nordstrom•Exton, PA

7d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role supports a quick, easy customer experience and helps keep the store clean and clutter-free. Team members may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment, based on business needs. Sales and Customer Service work includes keeping the salesfloor ready through re-merchandising and straightening; assisting with in-store, online, and mobile transactions at the point of sale; supporting customers in fitting rooms; returning clothing to the salesfloor; organizing stockrooms; and following operational, merchandise, and asset-protection standards. Team members also use store technologies and promote programs such as Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight and merchandise, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized salesfloors and stockrooms, and providing general store support such as setting up events, organizing the backroom, completing markdowns, and relocating fixtures. The role requires continuous movement and handling merchandise during shifts.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway-ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and handle bulky merchandise.
Support fitting room customers by greeting and assisting them, sorting clothing, and returning it to the salesfloor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Use technologies required in the store environment and follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.