Seasonal & Regular Customer Service & Retail Sales Floor Support - Overland Park Crossing Rack
About The Position
Nordstrom Rack is hiring seasonal and regular team members for Sales, Customer Service, Stock, and Fulfillment. Team members work in a fast-paced, high-energy store environment, collaborating to create a welcoming and inclusive atmosphere, provide a quick and easy customer experience, and keep the store clean and clutter-free. Employees may occasionally work in different areas of the store to maintain cleanliness and help customers find merchandise. Sales and Customer Service duties include keeping the salesfloor stocked, sized, and presentable; assisting customers with transactions across in-store, online, and mobile platforms; supporting fitting rooms; returning clothing to the salesfloor; organizing stockrooms; ensuring merchandise is checked in and ticketed accurately; using store technologies; following operational, merchandise, and asset protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and moving freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, markdowns, and relocating fixtures.
Requirements
- Clear and effective communication and strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business needs.
- Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Responsibilities
- Keep the salesfloor stocked, sized, and presentable through re-merchandising and straightening throughout the day.
- Assist customers with in-store, online, and mobile transactions, operate point-of-sale systems, bag items, and provide a friendly experience.
- Greet and assist customers in fitting rooms and sort and return clothing to the salesfloor.
- Keep customer areas clean and clutter-free by sorting and returning clothing.
- Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
- Demonstrate expertise in technologies used in the store.
- Follow operational, merchandise, and asset protection standards.
- Promote initiatives such as the Nordstrom Rewards program.
- Receive and unload freight, unpack merchandise, and deliver it to selling departments.
- Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
- Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
- Maintain clean and organized selling floors and stockrooms.
- Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away
- Life insurance and disability coverage
- Merchandise discount
- Employee assistance program resources
- Potential eligibility for performance-based incentives or bonuses
- Paid holidays
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
