Seasonal Customer Service, Retail Sales Floor Support and Stock - Columbia Crossing Rack

Nordstrom•Columbia, MD

1d•$17 - $18•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for roles in Sales, Cashier, Stock, and/or Fulfillment. Team members work in a fast-paced, high-energy store environment to make the customer experience quick, easy, and enjoyable while helping customers find deals. Applicants can discuss their preferred role during the interview process. Sales and Cashier responsibilities include supporting fitting rooms, returning merchandise to the sales floor, encouraging participation in the Nordstrom Rewards program, organizing stockrooms and completing inventory processes, maintaining and re-merchandising the sales floor, assisting with transactions, using store technologies, and resolving customer concerns. Stock Support and Fulfillment responsibilities include receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining organized selling floors and stockrooms, and providing general store support such as preparing special events, handling markdowns, organizing backrooms, and relocating fixtures. The position requires flexible scheduling based on business needs. The posted hourly pay range is $17.20–$17.90, with pay dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
For Stock Support or Fulfillment roles, the ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Ability to work a flexible schedule based on business needs.

Responsibilities

Create a smooth fitting room experience by greeting customers, taking them to fitting rooms, and sorting and returning clothing to the sales floor.
Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.
Keep stockrooms organized and complete inventory processes, ensuring merchandise is checked in and accurately ticketed.
Maintain a runway-ready sales floor through re-merchandising and straightening throughout the day.
Assist customers with transactions in a seamless and friendly manner.
Demonstrate expertise in technologies used in the store environment.
Resolve customer situations in a timely and effective manner.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner while following quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, handling markdowns, and relocating store fixtures.