Customer Service or Retail Sales Floor Support - Orem University Crossing Rack

Nordstrom•Orem, UT

6d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. The position includes roles in the Sales department, with opportunities to discuss role interests during the interview process. Team members may work in different areas of the store to support customers and maintain clean sales floors and stockrooms. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; bagging purchases; supporting fitting rooms; sorting and returning clothing; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight; unpacking and delivering merchandise to selling departments; fulfilling, preparing, and shipping customer orders to quality standards; using inventory management systems to scan, process, and research shipments; maintaining clean, organized sales floors and stockrooms; and providing general store support, including event setup, backroom organization, markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift and frequent bending, twisting, squatting, flexing, reaching, and use of the hands. Employees handle bulky items and regularly lift up to 10 pounds and occasionally up to 25 pounds. Stock Support and Fulfillment employees frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The pay range is $17.05–$17.75 per hour; pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift and frequently bend, twist, squat, flex, and reach.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock Support and Fulfillment: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor ready through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems and bagging items.
Provide a smooth fitting-room experience by greeting and assisting customers and sorting and returning clothing to the sales floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Use store technologies and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.
Collaborate with teammates to create a welcoming and inclusive environment and a quick, easy customer experience.