Customer Service Rep- GUI- Weekend- Edgerton

ID Logistics US • Edgerton, KS

2d

About The Position

The Customer Service Representative (GUI) supports daily customer interactions and order-related activities in a fast-paced warehouse environment. The role partners closely with customers, the on-site management team, and warehouse personnel to ensure efficient handling of inquiries, orders, shipments, and billing. It carries out customer service activities, including responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively. The position also handles product inquiries, special requests, discrepancies, shipping and receiving, billing, and invoicing. Strong interpersonal, verbal, and written communication skills are required.

Schedule: Saturday and Sunday, 7:00 a.m.–7:00 p.m.; Monday and Tuesday, 7:00 a.m.–7:00 p.m. Hourly rate is $20.00 plus a $2.00 shift differential. A completed application is required for consideration; applicants should complete each page and move through each section before submitting.

Requirements

• High school diploma or GED, or an equivalent combination of experience and education.
• Three years of verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficiency in the Microsoft Office suite.

Nice To Haves

• Bachelor’s degree in business or a similar discipline.

Responsibilities

• Respond to customer inquiries promptly, courteously, and effectively.
• Process customer orders.
• Handle customer complaints.
• Work with customers and on-site management on product inquiries, special requests, and discrepancies.
• Support shipping and receiving activities.
• Handle billing and invoicing.
• Coordinate with warehouse personnel to support efficient handling of customer interactions and order-related activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED