Customer Service Rep - GUI

ID Logistics • Atlanta, GA

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About The Position

The Customer Service Rep carries out customer service activities, including responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively. The position works closely with customers and on-site management to address product inquiries, special requests, discrepancies, shipping and receiving, and billing and invoicing. It requires positive interpersonal skills and effective verbal and written communication.

Requirements

• High school diploma or GED, or an equivalent combination of experience and education.
• At least 3 years of verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficiency in the Microsoft Office suite.

Nice To Haves

• Bachelor’s degree in business or a similar discipline.

Responsibilities

• Manage shipping and receiving within the company system in partnership with the Distribution Center Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve billing, invoicing, shipping, and receiving issues with customers and internal management.
• Communicate daily with customers and internal team members and management by email, phone, or in person.
• Act as a liaison between the warehouse and customers in the administration of accounts, and between the office and customers regarding invoice and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe company safety rules and assist in enforcing them as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED