Customer Service Rep - GUI

ID Logistics US • Atlanta, GA

2d

About The Position

Carries out customer service activities, including responding to inquiries, processing orders, and handling complaints promptly, courteously, and effectively. Works closely with customers and on-site management on product inquiries, special requests, discrepancies, shipping and receiving, billing, and invoicing. The role requires positive interpersonal skills and effective verbal and written communication.

Requirements

• High school diploma or GED, or equivalent combination of experience and education.
• Three years of verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data-entry skills.
• Proficiency in the Microsoft Office suite.

Nice To Haves

• Bachelor’s degree in business or a similar discipline.

Responsibilities

• Manage shipping and receiving within the company system in partnership with the Distribution Center Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve billing, invoicing, shipping, and receiving issues with customers and internal management.
• Communicate daily with customers, internal team members, and management by email, phone, or in person.
• Act as a liaison between the warehouse and customers in the administration of accounts, and between the office and customers regarding invoice and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe company safety rules and assist in enforcing them as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED