Customer Service Representative

Bedrosians Tile and Stone•Jacksonville, FL

14d•$19 - $21

About The Position

Customer Service Representatives assist retail, contractor, fabricator, and wholesale customers. They provide information about products, including availability, pricing, applications, limitations, and installation recommendations, and handle order entry, purchase order processing and receiving, and freight quotes. The representative serves as a liaison between Bedrosians and its customers, building relationships and helping resolve issues with solutions that support a positive buying experience. The role calls for an energetic, enthusiastic, helpful, and detail-oriented person who listens carefully and communicates clearly. At smaller locations, the position may include duties that overlap with Warehouse Associate or Showroom Sales Representative roles, including learning product lines and following product handling, shipping, receiving, and safety procedures.

Requirements

High school degree or equivalent.
Excellent email and computer skills.
Positive attitude.
Excellent and professional phone skills.
Excellent verbal English communication skills.
Detail-oriented.
Self-motivated and proactive, with a willingness to take the extra step.
Demonstrate integrity, professionalism, and perseverance.
Possess a flexible work schedule.
Ability to lift up to 65 lbs.

Nice To Haves

Prior customer service experience.
Bilingual in Spanish.

Responsibilities

Work cooperatively in a team environment.
Greet and assist customers with product selections and follow through on their orders.
Enter orders, follow up on back-orders, invoice orders, and follow proper pick-up procedures.
Answer phone inquiries, including taking orders over the phone.
Assist with stock checks, pricing, freight quotes, and order processing.
Process purchase orders and product-line receivings.
Develop a basic understanding of design and color.
Resolve customer service issues.
Multitask and prioritize work through effective time management.
Maintain a neat and organized workspace.
Work within the company's defined policies, procedures, goals, and directives.
Perform other duties required by the position.
At some smaller locations, gain knowledge of current and new product lines and follow proper pulling, packing, strapping, staging, unloading, shipping, receiving, and safety protocols.