Customer Service Representative - 1st Shift

Dayton-Phoenix Group•Dayton, OH

2d•Onsite

About The Position

The Customer Service Representative provides direct support to the Sales Team in developing existing and prospective customers and helps ensure departmental goals are met. The role combines customer service, sales support, and data-entry duties. The employee communicates with customers by phone and email, answers questions about products and orders, records customer interactions, and helps resolve customer issues. The position is performed on-site and may require overtime. When on the factory floor, employees must use the specified personal protective equipment.

Requirements

High school diploma or GED required.
Ability to connect with others at work and maintain a positive demeanor.
Professional written and verbal communication skills.
Ability to establish priorities and multitask effectively.
Intermediate proficiency with Microsoft Word and Excel, and ability to use the Windows-based interdepartmental database system Syteline.
Strong attention to detail.
Ability to perform the job functions with or without reasonable accommodations.

Nice To Haves

Associate or bachelor’s degree with a marketing background preferred.
Experience in customer service and/or inside sales preferred.

Responsibilities

Read source documents such as sales reports and bills, and enter information into designated data fields.
Compile, sort, and verify data for accuracy before entry; compare data against source documents.
Store completed documents in appropriate locations.
Locate and correct data-entry errors or report them to supervisors.
Communicate with customers by telephone or email to provide product or service information, take or enter orders, cancel accounts, or obtain complaint details.
Check that appropriate changes have been made to resolve customer problems.
Maintain records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Complete contract forms and prepare change-of-address records.
Maintain customer records using automated systems.
Answer customer questions about products, prices, availability, and credit terms.
Support the outside sales team with communications and tasks.