Customer Service Rep - 1st Shift

DSV • Riverside Township, KS

1d

About The Position

The Customer Service Rep supports positive customer relationships and excellent service experiences by answering inquiries, resolving issues, and coordinating with warehouse teams. The role involves checking physical stock and using system tools to investigate customer concerns, assisting with inventory management, communicating order and delivery status, and delivering products to customers when needed. The employee is also expected to understand warehouse processes and inventory, follow safety policies, and work with warehouse departments to resolve customer issues efficiently.

Responsibilities

• Answer customer inquiries by phone, email, or through the Customer Service Database in a professional and timely manner.
• Use physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolutions.
• Assist with inventory management, conduct stock checks, and correct inventory records as needed.
• Follow safety policies and guidelines to help maintain a safe warehouse environment.
• Develop knowledge of warehouse processes and inventory to provide accurate responses to customer inquiries.
• Communicate with customers about order status, delivery inquiries, and issue resolution.
• Use designated vehicles to deliver products to customers when needed as part of issue resolution.
• Communicate with other warehouse departments to expedite processes and resolve customer issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed