Customer Service Representative - 1st Shift

Dayton Phoenix Group•Dayton, OH

1d•Onsite

About The Position

The Customer Service Representative provides direct support to the Sales Team in developing existing and prospective customers and helping meet departmental goals. The role handles customer inquiries and transactions by telephone and email, maintains customer records, and performs data-entry and document-verification tasks. The employee also supports the outside sales team with communications and related tasks. All duties are performed on-site. The position may require overtime.

Requirements

High school diploma or GED.
Ability to connect with others at work and maintain a positive attitude.
Professional written and verbal communication skills.
Ability to establish priorities and multitask effectively.
Intermediate proficiency in Microsoft Word and Excel, and ability to use the Windows-based Syteline interdepartmental database system.
Attention to detail.
Ability to perform the job functions with or without reasonable accommodations.

Nice To Haves

Associate or bachelor's degree with a marketing background.
Experience in customer service and/or inside sales.

Responsibilities

Read source documents such as sales reports and bills, and enter data into specified fields.
Compile, sort, and verify data before entry; compare it with source documents and store completed documents appropriately.
Locate and correct data-entry errors or report them to supervisors.
Contact customers by telephone or email to provide product or service information, take or enter orders, cancel accounts, and obtain complaint details.
Check that appropriate changes have been made to resolve customer problems.
Record customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Complete contract forms and prepare change-of-address records.
Maintain customer records using automated systems.
Answer customer questions about products, prices, availability, or credit terms.
Support the outside sales team with communications and tasks.