Customer Service Representative - M-F: 1st Shift

HENTZEN COATINGS • Greenville, SC

1d • $40,000 - $50,000 • Onsite

About The Position

The Customer Service Representative (CSR) ensures customer orders and inquiries regarding accounts, orders, credits, and returns are processed in a way that promotes outstanding customer relations. Accurate and timely order processing is essential to prevent delays and ensure products ship as expected. The role requires responsive communication with internal and external contacts.

The CSR addresses customer issues by identifying potential problems and promptly offering workable solutions. The representative processes complex orders and responds to inquiries from customers, sales, marketing, and in-house personnel; supports field sales and technical staff; coordinates with shipping on emergency shipments, complaints, and export orders; and assists Credit and Quality with returns. The role also supports special projects and system or product changes, provides backup reception coverage, and performs other assigned duties.

This position is based at the Greenville, South Carolina plant and works Monday through Friday on the first shift. Pay is $40,000–$50,000 per year, based on experience and qualifications. Work may involve entering production areas, where specified personal protective equipment is required. Candidates are subject to post-offer job-related physical testing, drug screening, and a background check.

Requirements

• High school diploma required.
• Strong organizational skills and ability to prioritize tasks and work independently with minimal supervision.
• Excellent verbal and written communication skills, including spelling, grammar, and punctuation.
• Commitment to outstanding customer service and ability to build effective relationships across all levels of the organization.
• High attention to detail and accuracy.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and standard office equipment.
• Ability to safely and frequently ascend and descend staircases.
• Willingness to shave facial hair as needed to ensure a proper respirator seal under the company Respiratory Protection Program.
• Ability to frequently lift and carry up to 25 pounds.
• Ability to remain on feet for up to eight hours during shifts in active work environments.

Nice To Haves

• Associate or bachelor's degree preferred.
• Two to five years of customer service experience preferred, ideally in manufacturing, chemical, or coatings.
• Experience with ERP systems; IFS is preferred.

Responsibilities

• Recognize potential problems and respond quickly with workable solutions to customer issues.
• Process complex orders and support inquiries and problems from customers, sales, marketing, and in-house personnel.
• Review electronic, written, and verbal orders for correct product codes, lot numbers, descriptions, sizes, special handling instructions, contract assignments, and other customer requests.
• Provide home-office customer service information to field-based sales and technical personnel.
• Resolve inquiries about order status, product availability, pricing, terms, shipping information, damaged or lost shipments, and product information.
• Coordinate with the shipping department to handle emergency shipments, complaints, and export orders promptly and efficiently.
• Review, analyze, and assist the Credit and Quality Departments with returns as required.
• Support special projects, system upgrades or modifications, and new product implementations to address customer service requirements.
• Provide backup reception coverage as needed.
• Perform other duties as assigned.

Benefits

• Competitive benefits package.
• Generous PTO policy.
• 401(k) employer match of employee contributions up to 8% of eligible compensation.
• Discretionary annual profit-sharing contribution based on company performance.
• Employee referral bonus program.
• Monthly employee food trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED