DeWALT Customer Service Representative 1st shift M-F $21.50/hr Addison, IL
About The Position
The DeWALT Customer Service Representative is an on-site role on the T&O Commercial team in Addison, Illinois. The representative handles customer orders and pricing, identifies items by catalog number and description, verifies quantities, and extends order items. The role provides sales and service at the counter and by phone, answers product and service questions, suggests additional products and services, and helps customers understand product applications, features, benefits, handling, and maintenance. The representative also sells services, programs, and products and resolves customer complaints by identifying causes, explaining and implementing solutions, and following up to confirm resolution. This position is scheduled Monday through Friday, full-time, with additional hours as needed to meet customer demands. The listed hourly pay range is $21.00–$23.00. The role offers benefits and development opportunities, including access to learning resources and potential career growth across the company.
Requirements
- Ability to work full-time Monday through Friday, with additional hours as needed to meet customer demands.
- Experience in a customer-facing role within a retail or service environment.
- High degree of integrity and accountability.
- Dependability, reliability, and ability to work with minimal supervision.
- Superior customer service and salesmanship skills.
- Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, and Outlook.
Nice To Haves
- Bilingual proficiency.
- Experience reading schematics and determining parts needed for specific tool repairs.
Responsibilities
- Handle pricing and identify each item on customer orders by catalog number and description; verify quantities and extend all items.
- Answer customer questions about products and services, attract potential customers, drive incremental sales, and suggest other products and services.
- Conduct customer sales and service at the counter and by phone.
- Advise customers on product applications, features, benefits, and proper handling and maintenance.
- Sell services, programs, and products to customers.
- Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Wellness program
- Disability benefits
- 401(k)
- Employee Stock Purchase Plan
- Paid time off, including vacation, holidays, and personal days
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools and products and other partner programs
- Access to learning resources, including a digital learning portal, Lean Academy, and online university
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
