DeWALT Customer Service Representative 1st shift M-F $22/hr Onsite Ontario, CA
About The Position
The DeWALT Customer Service Representative is an on-site role on the T&O Commercial team in Ontario, California. The representative provides customer sales and service at the counter and by phone, answers questions about products and services, and supports customers with product application, features, benefits, handling, and maintenance. The role also involves processing customer orders, identifying products by catalog number and description, verifying quantities, and extending order items. Representatives resolve customer complaints and product or service issues by identifying causes, explaining solutions, expediting corrections or adjustments, and following up to confirm resolution. The position is Monday through Friday, full-time, with additional hours as needed to meet customer demands. The listed hourly pay range is $22.00 to $25.00.
Requirements
- Ability to work full-time Monday through Friday and additional hours as needed to meet customer demands.
- Experience in a customer-facing role within a retail or service environment.
- High degree of integrity and accountability.
- Dependability, reliability, and ability to work with minimal supervision.
- Superior customer service and salesmanship skills.
- Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, and Outlook.
Nice To Haves
- Bilingual proficiency.
- Experience reading schematics and determining parts needed for specific tool repairs.
Responsibilities
- Handle pricing and identify all items on customer orders by catalog number and description; verify quantities and extend all items.
- Answer potential customers’ questions about products and services and suggest additional products and services to drive incremental sales.
- Conduct customer sales and service at the counter and by phone.
- Advise customers on product applications, features, benefits, proper handling, and maintenance.
- Sell services, programs, and products to customers.
- Resolve product or service problems by clarifying complaints, determining causes, explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Wellness program
- Disability benefits
- 401(k)
- Employee Stock Purchase Plan
- Paid time off, including paid vacation, holidays, and personal days
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools and products and other partner programs
- Learning resources, including a digital learning portal, Lean Academy, and online university
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
