FT Customer Service Representative

Planet Fitness • Strongsville, OH

8d • Onsite

About The Position

National Fitness Partners is seeking a full-time Customer Service Representative at its Strongsville, Ohio Planet Fitness location. The role provides customer service to members, prospective members, and guests, helping create an exceptional Judgement Free fitness experience. The schedule is Monday through Friday, 3 p.m. to 11 p.m., with starting pay of $12 per hour. Hourly increases are provided at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date. Select shifts may receive shift-differential pay.

National Fitness Partners is the largest Planet Fitness franchise, serving more than one million members across over 200 clubs. The company describes its culture as accountable, driven, passionate, and ambitious, and emphasizes growth opportunities, noting that over 90% of its management team started as entry-level team members.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years of age.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, family life insurance, and more.
• Company-paid basic life insurance and short-term disability.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED