Customer Service Representative - Sleep Coach

Performance Home Medical•Houston, TX

17d•Onsite

About The Position

Performance Home Medical is seeking a motivated, high-energy individual to join its Clinical Team as a Sleep Coach. The role supports patients using their equipment and working toward insurance coverage criteria, while communicating with patients, referral sources, and insurance companies by phone and online. The successful candidate is responsible, reliable, detail-oriented, able to multitask in a fast-paced environment, and committed to providing compassionate patient care. Healthcare customer service experience or education is helpful but not required; medical equipment experience is a plus, and on-the-job training is provided. The position is based at the Houston Head Office in Houston, Texas. Performance Home Medical provides a comprehensive onboarding and training program and describes its team culture as positive, fun, and performance-oriented.

Requirements

Technologically proficient with strong computer skills.
Compassionate and empathetic, with a commitment to providing a high level of patient and customer care.
Responsible and reliable.
Quick learner.
Team player who contributes to a professional and positive working environment.
Skilled in de-escalation when problems arise.
Operate phone systems professionally.
Excellent verbal and written communication skills.
Problem solver with a demonstrated track record of high performance.
Positive attitude and willingness to assist the team as needed.
Highly organized and detail-oriented.
Strong attention to detail when interpreting patient data, ensuring accuracy and supporting a patient-centered approach.

Nice To Haves

Prior professional experience or educational background in healthcare customer service.
Background in medical equipment; training will be provided to the right candidate.
Prior knowledge of or hands-on experience with PAP equipment.

Responsibilities

Assist PHM patients with using the equipment they received and achieving insurance coverage criteria.
Retrieve patient information through electronic sources.
Correspond daily with referral sources and patients.
Schedule patient appointments and assist clinicians as directed.
Troubleshoot patient equipment issues virtually and over the phone.
Perform other tasks assigned by the direct supervisor or manager.