Seasonal & Regular Customer Service Representative - Oakbrook Center
About The Position
The Customer Service Representative supports Nordstrom’s customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, and accurately processing transactions and ticketing. The role involves owning customer interactions from start to finish, addressing concerns with empathy and sound judgment, supporting inventory accuracy, and protecting customer information. Representatives also build relationships with teammates, help create a positive team environment, promote Nordstrom Loyalty and other customer- and employee-experience tools, and may train new employees on POS/register tasks. Hours vary based on business needs and may include evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
- Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Provide friendly service by understanding customer needs and owning interactions from start to finish.
- Resolve returns and exchanges and support order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote Nordstrom Loyalty and new tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability insurance options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Position may be eligible for performance-based incentives or bonuses
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What This Job Offers
Education Level
No Education Listed
