Seasonal & Regular Customer Service Representative - Oakbrook Center

Nordstrom•Oak Brook, IL

10d•$17 - $18•Onsite

About The Position

The Customer Service Representative is at the heart of the Nordstrom customer experience, providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and mentoring new employees on the register. The role involves owning customer interactions and building trust with customers and teammates. Hours vary based on business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, including resolving returns and exchanges and supporting order and pickup inquiries.
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect customer information security and privacy through education, compliance, and issue resolution.
Promote initiatives such as the Nordstrom Loyalty program, along with tools, software, and services that enhance customer and employee experiences.
Train and deliver POS/register training to support onboarding of new hires.