Seasonal Customer Service Representative - NorthPark Center
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup inquiries, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, addressing concerns with empathy and sound judgment, and building trust with customers and teammates. The representative uses POS and store systems to process transactions and ticket merchandise, supports inventory accuracy, protects customer information, and promotes Nordstrom Loyalty and tools, software, and services that improve the customer and employee experience. Hours vary according to business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
Responsibilities
- Provide friendly service by understanding customer needs and managing interactions from start to finish.
- Resolve returns and exchanges and respond to order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Potential eligibility for performance-based incentives or bonuses
- PTO accruals and holidays
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
