CSR (Columbus)

Boyd Group Services • Columbus, OH

1d • Onsite

About The Position

Glass America is seeking a Customer Service Representative to support daily shop operations. The role involves professionally assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. It is suited to an organized, dependable, technology-comfortable individual who can work in a fast-paced, customer-facing environment and help the team meet production and service goals.

The position also supports shop operations through work orders, customer information entry, inventory checks, part deliveries, and job confirmations. The representative works closely with technicians, market leadership, and Inside Sales teams while helping maintain a clean, organized, customer-ready store. Duties and responsibilities may change at any time; reasonable accommodations may be made for individuals with disabilities to perform the job.

Requirements

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.
• Ability to multitask between walk-in customers, phone calls, and technician support.
• Ability to use performance insights and data to coach, recognize wins, and improve results.
• Strong communication and listening skills.
• Ability to stand and move around the store for extended periods.
• Professional appearance and willingness to wear provided PPE.

Nice To Haves

• 1–3 years of sales, retail, auto service, call center, or customer-facing experience.
• High school diploma or GED.

Responsibilities

• Professionally handle customer interactions and general inquiries in person and over the phone.
• Schedule customer appointments with a sense of urgency.
• Maintain regular communication with Auto Glass Technicians in the field.
• Use company software to document conversations, enter sales information, and update customer records.
• Follow the established process to provide quotes for installation and repair services.
• Take proactive actions to help the team meet shop production goals and budgetary objectives.
• Complete work orders, enter customer information, and keep records accurate and up to date.
• Maintain a clean, well-organized, customer-ready store environment.
• Support inventory checks, part deliveries, and job confirmations as needed.
• Work closely with technicians, market leadership, and Inside Sales teams.

Benefits

• 80 hours of paid time off annually for full-time employees working 30 or more hours per week.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, prescription drug, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Employer-paid short-term disability and life insurance.
• Additional voluntary life insurance.
• Free prescription or non-prescription safety glasses each year.
• Voluntary Daily Pay option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed