Float CSR/Teller - Columbus South - Full Time

Fifth Third Bank • Columbus, OH

21h • Onsite

About The Position

The Float CSR/Teller provides excellent customer service, refers customers to appropriate business partners for consultative conversations, and supports risk management by sharing concerns and following policies and procedures. The role is accountable for acting in customers’ and colleagues’ best interests and delivering a positive customer experience while identifying, assessing, managing, monitoring, and reporting risks. The employee works collaboratively across different financial centers in the Columbus South area.

The position builds customer relationships by understanding needs, following up on questions, resolving issues, and communicating clearly while protecting confidential information and following the Bancorp Code of Business Conduct and Ethics. It also supports daily office operations, maintains balancing records, resolves cash outages, keeps current on policies and procedures, and handles customer problems professionally. During customer interactions and outreach, the Float CSR/Teller identifies needs and refers customers to bankers and business partners, using appropriate tools to track referrals.

This role has no supervisory responsibilities. It is based in a normal office environment, involves extensive cash handling and computer-screen viewing, and requires travel and scheduling flexibility. The role covers Columbus, Ohio 43206.

Requirements

• High school diploma or GED.
• Extensive cash-handling work.
• Ability to interact comfortably and confidently with the public.
• In-depth knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.
• Ability to travel.

Responsibilities

• Provide attentive customer service and guide customers to appropriate financial services and business partners.
• Follow up on customer questions, find solutions, and communicate responsively and clearly.
• Protect customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient financial center operations.
• Maintain balancing records in accordance with policy, correct cash outages, and seek assistance when needed.
• Stay current on bank policies and financial center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager to promote consistency across financial centers.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
• Build and maintain knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.
• Work collaboratively across different financial centers.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED