Float CSR/Teller - Columbus South - Full Time

Fifth Third Bank • Columbus, OH

23h

About The Position

Fifth Third Bank is seeking a Float CSR/Teller to provide excellent customer service and support efficient financial center operations across different financial centers. The role builds customer relationships by listening to customers’ needs, answering questions, resolving issues, maintaining clear communication, protecting confidential information, and referring customers to bankers or other business partners for consultative conversations. The position also handles extensive cash transactions, maintains balancing records, follows bank policies and procedures, and uses sound judgment when addressing customer and operational issues. Travel is required, and scheduling flexibility is needed.

Requirements

• High school diploma or GED.
• Ability to perform extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Ability to follow dress code guidelines when working with the public.
• In-depth knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service and treat customers with genuine care by listening to their needs, asking questions, and guiding them to appropriate resources.
• Follow up on customer questions, identify solutions, and communicate responsively and clearly.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient financial center operations.
• Maintain an accurate balancing record, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager to support consistency across financial centers.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures in decision-making.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Work collaboratively across different financial centers.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED