Full-Time- CSR-Queens-11pm to 7am

PAY-O-MATIC CK CASHI•New York, NY

4d•Onsite

About The Position

Pay-O-Matic is hiring a Front-Line Customer Service Representative to provide customer service and process financial and retail transactions at an in-person store in Springfield Gardens, Queens. The role includes helping customers with account needs, explaining the company’s products and services, and maintaining a safe, secure, clean, and professional store environment. The employee may be asked to work at nearby stores within the borough or district. The CSR will work a minimum of 30 hours per week, with days varying. The specific coverage shift is between 11 p.m. and 7 a.m., Tuesday through Saturday, and weekend availability is required. Employees may work six- to eight-hour shifts and overtime when occasionally required. The position is designated full-time and in-person.

Requirements

One to two years of related experience or equivalent.
Strong customer service skills.
Excellent communication skills.
Proficiency operating computers.
Commitment to excellence and high standards.
Strong multitasking skills.
Ability to work independently and as part of a team.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to communicate effectively with people at all levels and from varied backgrounds.
Acute attention to detail.
Versatility, flexibility, and willingness to work enthusiastically amid changing priorities.
Ability to stand for long periods and calculate figures and amounts.
Ability to work at different stores as needed, work alone throughout the shift, and remain in confined store areas for at least eight hours, including meal and other breaks.
Ability to perform light physical tasks, including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment.
Ability to adapt to workplace stressors, maintain the security of people and property, and follow company safety and security procedures.
Ability to understand directions and follow established procedures for transactions while complying with banking-related rules and regulations.
Ability to maintain a respectful and harmonious work environment.
Availability to work weekends and holidays and occasional overtime.
Flexibility to work any day of the week within regular business hours; weekend availability is required.

Nice To Haves

Bilingual language skills.

Responsibilities

Identify and respond effectively to customers’ needs.
Process customer transactions, including check cashing, money transfers, bill payments, and sales of prepaid products, ensuring required information is in place before completing transactions.
Open preferred customer accounts and issue preferred customer cards, including the inPower debit card.
Complete customer transactions in a timely and courteous manner.
Establish and maintain customer accounts by updating customer photos, addresses, phone numbers, and other information.
Maintain working knowledge of Pay-O-Matic products and services and respond professionally to customer questions about accounts, products, and services.
Promote Pay-O-Matic services by informing customers about available services.
Perform check verification using the Loss Prevention Department as a tool.
Sell money orders, postage stamps, MetroCards, and other products.
Follow company safety, security, and cash-handling policies and procedures.
Maintain the cleanliness and organization of the secure teller area throughout the shift.
Perform routine store cleaning, including sweeping and mopping, wiping counters and high-touch surfaces, emptying trash, and cleaning and restocking restrooms.
Complete assigned opening and closing cleaning routines and follow safety and sanitation procedures when handling cleaning materials and equipment.
Open and close cash drawers, reconcile checks cashed, payments made, and other transactions performed during the shift.
Open and close the store when required and perform other duties assigned by a supervisor.