Seasonal Full Time Customer Service Representative - Downtown Denver

Enterprise•Denver, CO

9d•Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Service Representative for its Downtown Denver location. The representative provides in-person and telephone customer service to internal and external customers, supports rental operations, and performs administrative duties. The role includes local training and hands-on experience. Pay is $19.50 per hour. Seasonal employees may not exceed 180 days of service.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction (DUI, DWI, or DWAI) on record within the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
Must have at least 12 consecutive months of prior customer service retail or administrative support experience.

Responsibilities

Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and vendors.
Make outgoing calls for callbacks, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone and assess their rental needs.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess rental vehicle condition upon return.
Process returns, check-ins, and exit kiosk transactions.
Promote the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other job-related miscellaneous and backup duties as assigned.