Seasonal Full Time Customer Service Representative - Downtown Denver

Enterprise Holdings•Aurora, CO

11d•Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Service Representative for its Enterprise brand at the Downtown Denver location. The representative provides face-to-face and telephone assistance to internal and external customers, supports rental operations, and performs administrative duties. Training is provided locally along with hands-on experience. Seasonal employment may not exceed 180 days. The position pays $19.50 per hour and is located at 2255 N Broadway, Denver, CO 80205.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must have a valid driver's license, with no more than two moving violations and/or at-fault accidents in the past three years.
Must have no drug- or alcohol-related conviction (DUI, DWI, or DWAI) on record within the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must have at least 12 consecutive months of prior customer service, retail, or administrative support experience.

Responsibilities

Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and vendors.
Make outgoing calls for callbacks, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone, assess rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers, and assist them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment as needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other job-related and backup duties as assigned.