Seasonal Customer Service Representative - The Gardens

Nordstrom•Palm Beach Gardens, FL

About The Position

The Customer Service Representative supports the Nordstrom customer experience by delivering friendly service, resolving returns and exchanges, assisting with order pickup inquiries, and accurately processing transactions. The role involves building trust with customers and teammates, addressing concerns with empathy and sound judgment, supporting inventory accuracy through POS and store systems, and helping train new employees on the register. Representatives also help protect customer information and promote Nordstrom Loyalty and other customer- and employee-experience tools and services. Hours vary based on business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support onboarding of new hires.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.

Responsibilities

Understand customer needs and own service interactions from start to finish, including returns, exchanges, and order and pickup inquiries.
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect customer information security and privacy through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experience.
Train and deliver POS/register instruction to support onboarding of new hires.