Seasonal Customer Service Representative - The Gardens
About The Position
The Seasonal Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, processing transactions, and helping train new employees on the register. The role involves owning customer interactions, building trust with customers and teammates, and contributing to a positive team environment. The position requires protecting customer information, promoting Nordstrom Loyalty and other customer and employee experience initiatives, and using store systems to support accurate transactions and inventory. Hours vary according to business needs, including evenings and weekends. The role requires continuous movement and handling merchandise throughout shifts.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift and handling merchandise.
Responsibilities
- Provide friendly service and understand customer needs, owning interactions from start to finish.
- Resolve returns and exchanges and support order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems.
- Support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote Nordstrom Loyalty and new tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage options
- Retirement benefits, including 401(k)
- Paid time away and PTO accruals
- Life insurance and disability coverage options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
