Seasonal Customer Service Representative - The Oaks
About The Position
The Customer Service Representative supports Nordstrom’s customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, accurately processing transactions and ticketing, and helping train new employees on the register. The role involves taking ownership of customer interactions, addressing concerns with empathy and sound judgment, supporting inventory accuracy, protecting customer information, building positive relationships with teammates, and promoting Nordstrom Loyalty and other tools and services. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
- Ability to regularly lift up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Understand customer needs and provide friendly service, owning interactions from start to finish.
- Resolve returns, exchanges, customer concerns, and order or pickup inquiries.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
