Seasonal Customer Service Representative - The Oaks

Nordstrom • Thousand Oaks, CA

2d

About The Position

The Seasonal Customer Service Representative supports the Nordstrom customer experience by providing friendly service, handling returns and exchanges, assisting with order pickup inquiries, processing transactions, and helping onboard new employees on the register. The role involves owning customer interactions from start to finish, resolving concerns with empathy and sound judgment, and contributing to a positive, team-focused environment. Representatives also help protect customer information and promote Nordstrom Loyalty and other tools, software, and services that enhance the customer and employee experience. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Understand customer needs and provide friendly service, owning interactions from start to finish.
• Resolve returns, exchanges, customer concerns, and order or pickup inquiries.
• Process transactions and ticketing accurately using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and issue resolution.
• Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
• Train and deliver POS/register training to support onboarding of new hires.

Benefits

• Medical and vision insurance
• Dental insurance
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance
• Disability insurance
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• May be eligible for performance-based incentives or bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed