Customer Service Representative

Trophy Awards Manufacturing, Inc.•Highland Heights, KY

14d•$17 - $21•Onsite

About The Position

Looking for individuals who genuinely care about the people around them, the relationships they build, and the work they produce. We are building a team of individuals who are intentional in their actions to positively impact everyone and everything they encounter each day. We want team members who are motivated and eager to learn! This culture is one that fosters connection, growth, and purpose but only as much as you put into it. We’re looking for solid team members ready to build into our company, not individuals who are only interested in exchanging hours for dollars. Looking for individuals to join us in our company mission: Empowering people to impact others through celebration. The Position: We are seeking a Customer Service Specialist who is able to learn and operate within our structure in order to contribute in our customer service responsibilities. The right candidate will help us live out our mission of empowering people to impact others through celebration by exhibiting the skill and willingness to establish and develop customer relationships. The right candidate needs to display a high level of emotional and relational health with a desire to bring out the best in others. Trophy Awards is seeking a customer service specialist that is willing to grow and be taught both in skill and our Core Values.

Requirements

Putting what you have learned into action (Teachability)
Ability to prioritize
Proper phone etiquette
Basic Math skills
Keen attention to detail with strong organizational and communication skills
The desire to continually improve and seek feedback from others
The desire to diligently pursue personal and professional development
Self motivated with an ability to manage time, multitask, and organize workload
The ability to work Collaboratively in teams
Ability to develop team members
Strong problem sensitivity, problem-solving, and analytical skills
The ability to communicate information and ideas verbally and in writing in a way others understand
The ability to read and understand information and ideas presented in writing
The ability to remain stationary 90% of the time is required
Basic Computer Skills
Willing and Teachable Attitude
Adaptability
Ability to work sitting or standing
Positive Team Attitude
The Customer Service Specialist role should hold a minimum of a high school diploma or equivalent
Previous experience in customer service (people skills)

Responsibilities

Collaborate with customers on their recognition questions and orders. This includes asking detailed questions to fully understand the purpose of their celebration and recognition requests.
Aid in customers’ questions about our products (trophies, crystal, acrylic, plaques, promotional items and apparel pieces, etc.) when placing orders, their invoices, order updates, and shipping information. These may come via phone, email, or in-person.
Navigate various computer and work order systems to fully assist customers with the celebration process.
Consult our current customers by exploring other opportunities to serve them in celebration planning.
Collaborate with our team for walk-in customers, pick-up orders, and other inquiries.
Collaborate with other departments to Pursue Excellence with each order.
Build relationships with customers to grow trust and help transform the lives of those they seek to recognize and affirm.
Living Generously by Collaborating with other departments to determine where additional help is needed.